Meghan Beaton

“As a Crisis Responder with Kids Help Phone, I support people through moments of emotional distress using active listening, empathy, and de-escalation. I focus on building trust quickly, validating what someone is feeling, and staying calm and present, even in high-pressure situations. I listen to understand rather than to respond, and I meet each person where they’re at instead of assuming I know what they need. Along the way, I help people identify their own coping strategies and next steps, and connect them with appropriate resources when needed. This work has strengthened my communication, emotional regulation, and ability to approach every conversation with patience and respect, and it has deepened my passion for a career in mental health counselling.