Blessy

Active listening – Giving full attention without interrupting, maintaining eye contact, and using verbal and nonverbal cues to show they are engaged. Understanding feelings – Listening to identify the client's emotions, thoughts, and concerns. Showing empathy – Responding with compassion and understanding without judging the client. Clarifying information – Asking open-ended questions and summarizing what the client says to ensure accurate understanding. Building trust – Creating a safe, confidential, and supportive environment where clients feel comfortable sharing. Assessing problems – Gathering information through careful listening to identify emotional, behavioral, or psychological issues. Guiding clients – Helping clients gain insight into their problems and supporting them in finding