Kate Mackay

I worked as a distress line and teleconnect operator at Compass Community Services. I support a variety of clients with their individual needs both in crisis situations, and in everyday life. I provide safety checks, medication reminders and social calls to members of the community registered with the Teleconnect program. I adhere to and apply all consent and confidentiality protocols. I review client files prior to calls and make case notes from the calls to ensure documentation of relevant details to support future client engagements and interventions. On the distress line, I provide crisis management support to callers. I use active listening, compassion, empathy, and mindfulness skills while gauging individual needs and context. I provide resources when appropriate and use my ASIST training (see below) as needed.