VIJAY

Actively listened to patients’ symptoms, concerns, and medication histories to clarify prescriptions and identify potential drug‑related problems, improving safety and adherence. Provided one‑to‑one medication counseling, using empathetic listening to address doubts about side effects, dosing schedules, and interactions. Interpreted patient complaints and non‑verbal cues to triage minor ailments or refer to physicians when necessary, supporting better clinical decisions. Handled sensitive customer issues with patience and active listening, de‑escalating conflicts and maintaining high patient satisfaction scores. Collaborated with physicians and nurses by carefully listening to therapy goals and sharing medication insights to optimize treatment plan. Active listening and empathetic communication with patients Patient counselling and education on medications and lifestyle. Conflict resolution and complaint handling using calm, attentive listening. Ability to interpret patient needs and concerns accurately before advising