Pavithra Palaniappan

Focusing on the speaker, maintaining eye contact, and asking clarifying questions. Understanding and acknowledging the speaker's emotions and perspectives. Providing feedback, summarising, and paraphrasing to ensure understanding. Listen to customers, clients, or speakers to understand their needs, concerns, or messages. Provide empathetic and supportive responses to build trust and rapport. Accurately capture and record information, such as transcribing audio or video recordings. Offer solutions, guidance, or resources to address concerns or issues. Maintain confidentiality and handle sensitive information with discretion